Casino Classic Privacy Policy

At Casino Classic, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform, create an account, or use any of our services. Whether you are exploring the CasinoClassic app, using a $1 deposit offer, or simply browsing our promotions, this document governs how your data is handled. Please read it carefully before registering or continuing to use our services.

Casino Classic is operated by Apollo Entertainment Limited (C45483), 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. We are licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and operate under an agreement with iGaming Ontario (iGO). All data processing activities are conducted in accordance with applicable Ontario and Canadian privacy legislation.

Information We Collect

When you register and interact with our platform, we may collect the following categories of personal data:

• Full name, date of birth, and government-issued identification details
• Contact information including email address, phone number, and residential address
• Financial information such as payment method details, transaction history, and deposit/withdrawal records
• Account credentials used for your CasinoClassic login and authentication
• Geolocation data to verify that you are physically located within Ontario, Canada
• Device information including IP address, browser type, operating system, and session data
• Gameplay behaviour, wagering history, and in-platform interactions
• Communications you send to our support team at support@crhelpdesk.com

We also collect technical data automatically through cookies and similar tracking technologies when you visit our website or use the Casino Classic app. This helps us maintain the functionality and security of our platform.

How We Use Your Data

At CasinoClassic, we use your personal information for a range of legitimate operational and legal purposes, including:

• Verifying your identity and age (you must be 19+ and physically present in Ontario to use our services)
• Processing your deposits, withdrawals, and other financial transactions in CAD
• Administering your account, bonuses, and participation in the Casino Rewards Loyalty Program
• Conducting anti-money laundering (AML) checks in compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act
• Performing identity and credit verification through our partner ILABS Inc.
• Providing 24/7 customer support in English and French
• Sending promotional communications about Casino Classic free spins, reload bonuses, and loyalty rewards — where you have given consent
• Monitoring gameplay for responsible gambling purposes and enforcing self-exclusion via BetGuard
• Improving our platform through analysis of user behaviour and gaming patterns

Please note: as stated in our Terms and Conditions, we may also use your gameplay data, behavioural data, and platform interactions for the purposes of AI training and machine learning model development. By using our services, you consent to this use of your data. If you have questions or concerns about this, please contact us before registering.

Geolocation and Access Restrictions

Our Casino Classic platform is licensed exclusively for players physically located in Ontario, Canada. We use geolocation technology to verify your location at the time of login. The use of VPNs or virtual machines to bypass geolocation checks is strictly prohibited and will result in the forfeiture of any winnings and suspension of your account. We reserve the right to apply AGCO ineligibility restrictions and Politically Exposed Persons (PEP) exclusions as required by law.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• With iGaming Ontario (iGO) and the AGCO for regulatory compliance and reporting
• With ILABS Inc. for identity verification and credit checks
• With payment processors (Visa, Mastercard, American Express, Interac, e-wallets) to facilitate transactions
• With Casino Rewards group entities for loyalty program administration and linked Global Account functionality
• With law enforcement or government authorities when legally required
• With third-party service providers who assist us in operating CasinoClassic under strict confidentiality obligations

Cookies and Tracking Technologies

Casino Classic uses cookies and similar technologies to deliver a personalised and functional experience on our platform. Cookies allow us to remember your preferences, maintain your session security, and analyse how our platform is used. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services. For full details, please refer to our dedicated Cookie Policy.

Responsible Gambling and Data Protection

We at CasinoClassic take responsible gambling seriously. We use your account data to monitor for signs of problem gambling behaviour and to support tools such as deposit limits, loss limits, cooling-off periods (24 hours to 3 months), and self-exclusion (6 months to 5 years) through BetGuard integration. If you need help, please contact ConnexOntario at 1-866-531-2600. Your data is never used to circumvent these protections — it is used to strengthen them.

Data Retention and Dormant Accounts

We retain your personal data for as long as your account is active and for as long as required by applicable law. Please be aware that accounts become dormant after 60 days of inactivity, at which point any bonus funds are forfeited. Real cash balances will be returned to you upon request. If you wish to close your account or request deletion of your data, please contact us at support@crhelpdesk.com.

Your Rights

You have the following rights with respect to the personal data we hold about you:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to withdraw consent for marketing communications at any time
• The right to request deletion of your data, subject to our legal retention obligations
• The right to lodge a complaint with the AGCO or iGaming Ontario if you believe your data has been mishandled

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All financial transactions processed through our Casino Classic platform are encrypted using SSL technology. Access to personal data within our organisation is restricted on a need-to-know basis.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a concern, you can reach our team at any time:

• General support: support@crhelpdesk.com
• Complaints: complaints@crhelpdesk.com
• Escalation: iGaming Ontario dispute resolution process

We are here for you 24/7. At Casino Classic, your trust matters to us, and we are committed to handling your data with the highest standards of care and transparency.